Customer Relations Training

This 10-week program prepares students to obtain entry-level positions in the customer service field. Courses provide a foundation in customer service skills. Students will build keyboarding skills where speed and accuracy will be stressed. In addition, students will receive instruction in Career Development and writing. Graduates will be qualified for positions that include customer service characteristics. Employment is the expected outcome of the program and job placement services are provided to all students. In addition to appropriate textbooks and other materials, students have access to a resource center and computer labs.

During the course of training, students may participate in a number of training-related experiences in addition to their classroom instruction. These activities include, but are not limited to, mock interviews, field trips, and workshops/presentations. These activities are considered to be an integral aspect of training. Students are expected to be punctual to all appointments scheduled on their behalf.